PRIVACY NOTICE

This privacy notice discloses the privacy practices for (www.sdaerialarts.com). This privacy notice applies solely to information collected by this website.  It will notify you of the following:

 

1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

2. What choices are available to you regarding the use of your data.

3. The security procedures in place to protect the misuse of your information.

4. How you can correct any inaccuracies in the information.

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Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you.  We will not sell or rent this information to anyone.

 

We will use your information to respond to you, regarding the reason you contacted us.  We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

 

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

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Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address (info@sdaerialarts.com) or phone number (605-215-1505) given on our website:

 

• See what data we have about you, if any.

• Change/correct any data we have about you.

• Have us delete any data we have about you.

• Express any concern you have about our use of your data.

 

Security

We take precautions to protect your information.  When you submit sensitive information via the website, your information is protected both online and offline.

 

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.  You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

 

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.  The computers/servers in which we store personally identifiable information are kept in a secure environment.

 

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 605-215-1505 or via info@sdaerialarts.com.​

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Registration

In order to register for classes or other services, a user must first complete the registration form.  During registration a user is required to give certain information (such as name and email address).  This information is used to contact you about the products/services on our site in which you have expressed interest.  At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

 

Orders

We request information from you on our order form.  To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date).  This information is used for billing purposes and to fill your orders.  If we have trouble processing an order, we'll use this information to contact you.

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Site Cookies

We use "cookies" on this site.  A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.  Usage of a cookie is in no way linked to any personally identifiable information on our site.

 

Some of our business partners may use cookies on our site (for example, advertisers).  However, we have no access to or control over these cookies.

 

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites.  We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

 

If you ever collect data through surveys or contests on your site, you might insert a paragraph like this in your privacy notice:

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Surveys & Contests

From time-to-time our site requests information via surveys or contests.  Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information.  Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level).  Contact information will be used to notify the winners and award prizes.  Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

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Booking Terms & Policies

Below are the official booking policies for all classes, memberships, packages, private events, and services at South Dakota Aerial & Arts.

 

When booking online through our scheduling platform, you will be prompted to agree to these terms and conditions. Please read carefully.

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Booking Through Wix (Important Platform Policy)

All bookings at South Dakota Aerial & Arts are processed through our online scheduling system powered by Wix Bookings.

 

Please note:

• Wix reserves your spot immediately upon booking

• Cancellations do not automatically generate refunds

• Credits and refunds must follow the policies below

• Clients are responsible for managing bookings through their confirmation email or Wix account

 

If you believe you qualify for a refund or exception, you must email us directly. info@sdaerialarts.com

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​Class Cancellation & Rescheduling Policy

Due to limited space in our scheduled classes, and out of courtesy to your fellow students and our staff, we require that all cancellations or reschedules be completed online at least:

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12 hours before the start time of your class

Canceling within this window allows:

• Class package holders to keep their class credit

• Membership holders to avoid a late cancellation fee

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Membership Courtesy Exception (1x Per Month)

Membership holders may call or text the gym at least 4 hours before class to cancel or reschedule one time per month without penalty.

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Late Cancellation & No-Show Policy

If you do not cancel within the required 12-hour period, or if you do not attend your scheduled class:

• Class package holders will forfeit that class credit

• Membership holders will be charged a $10 late cancellation fee to the credit card on file

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Refund Policy (Wix Does Not Automatically Issue Refunds)

Because Wix processes bookings as completed purchases:

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Refunds are not automatically issued when a booking is canceled.

We truly wish we could automate this process for convenience, but the Wix booking system does not currently allow refunds to be automatically generated through cancellations. All refund requests must be handled manually by our team.

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Requesting a Refund

If you are requesting a refund for a class, service, or event, you must:

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1. Cancel your booking properly through the Wix website before the cancellation window closes

2. Email info@sdaerialarts.com with your refund request

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Refunds are reviewed on a case-by-case basis and are not guaranteed.

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Refund Requests After the Cancellation Window

If you canceled your class on time through the website, but email us after the cancellation window has passed, you may still be eligible for a refund under the following conditions:

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• The class was canceled properly online

• The refund request is submitted within 14 days of the cancellation

 

If a refund is requested more than 14 days after cancellation, we can still process the refund, but it will be issued minus a $6 administrative processing fee.

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Final Sale After Late Cancellation / No-Shows

Refunds are not available for:

• Late cancellations (inside the 12-hour window)

• Missed classes or no-shows

• Bookings not canceled through Wix or directly with South Dakota Aerial & Arts

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Once the cancellation window has passed without proper cancellation, the booking is considered final.

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Medical or Emergency Exceptions

If you experience a medical issue or emergency, please email us at: info@sdaerialarts.com

Appropriate documentation is required. Otherwise, we are unable to make exceptions to this policy.

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Low Enrollment Class Cancellations

Any class with only one individual signed up may be canceled.

• Cancellation decisions are made 2 hours before class start time

• Students will be notified by text or phone

• If the studio cancels a class, your pass will be credited back to your account

We strive to keep classes running whenever possible, but must safeguard staff time and studio resources.

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Additional Terms & Conditions

1.0 Missed Class Credits

Class passes will not be credited back if you do not attend your scheduled class.

If extenuating circumstances prevented attendance, please contact info@sdaerialarts.com, and management will determine whether a credit may be issued.

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1.1 Group & Private Party Policies

• Group parties may reschedule one time due to illness or other extenuating circumstances.

• Private parties require at least two individuals to book a non-refundable deposit.

 

If a party is canceled:

• The non-refundable deposit will be retained

• Any additional guests will receive credit for their pass

 

If a party is not attended:

• The deposit and additional sign-ups will not be refunded

 

All party bookings follow the same cancellation/rescheduling policies outlined above.

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1.2 Second Party Reschedule Fee

If a group party requests a second reschedule, a $30 change fee will be applied to cover staffing and schedule adjustments.

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1.3 Membership Refund Policy

All memberships are non-refundable.

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By purchasing a membership, you agree to the full membership terms listed at:
sdaerialarts.com/plans-pricing

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Memberships may be canceled online at any time. Once canceled, they will not renew the following month.

No membership payments, class packs, or unused passes will be refunded.

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1.4 Membership Renewal Date

Memberships renew automatically on the same day of the month as the original purchase date.

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1.5 Liability Waiver Requirement

All participants must complete a liability waiver prior to attending their first class.

Individuals who have not completed the waiver are considered non-compliant and may not participate.

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1.6 Online Training Policy

Students may not learn skills from online platforms unless specifically cleared by South Dakota Aerial & Arts staff or management.

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This is due to the significant liability this creates for the student and the studio.

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If you are interested in taking virtual private lessons from an external coach or are interested in learning a specific skill you saw online, please share it with your coach aand they will assess the requirements to learn the skill. 

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1.7 Peer Coaching Policy

Students are not permitted to teach or coach other students in new skills they have not learned directly from a professional instructor.

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Unauthorized coaching is a safety and liability risk and will not be tolerated.

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Questions?

If you have any questions about these policies or need help managing your booking through Wix, please contact us at: info@sdaerialarts.com

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Thank you for respecting these guidelines and helping us maintain a safe, professional, and supportive training environment.